COVID-19 update: Frederick Water offices closed to the public (click for details)

Frederick Water is taking steps to ensure customers have access to safe, clean water during the coronavirus (COVID-19) outbreak that has spread across the world and is now a rising public health concern in Virginia.

Frederick Water recognizes the importance of access to safe, clean water to protect human health, and we want to do everything we can to help prevent the spread of the virus.  Providing high quality water services is at the core of Frederick Water’s mission and that’s never been more important than during a crisis like this.

In furtherance of reducing the spread of the virus, while the essential water and sewer services of Frederick Water will continue to be in operation, Frederick Water’s buildings and facilities are closed to the public until further notice.   Customers are encouraged to utilize Frederick Water’s online resources and telephonic payment options to remain current with their water and sewer service bills.  These options are available by visiting https://munisselfservice.fcsa-water.com/MSS/citizens/UtilityBilling/Default.aspx or calling 1-877-318-7057.  

Frederick Water is suspending service calls that require employees to enter customers’ homes, except for emergencies.

Please be reminded that health officials say washing your hands often with soap and water for at least 20 seconds helps prevent the spread of COVID-19 and other infectious diseases.  For more information, please visit the CDC, EPA and the Virginia health department web pages for the latest updates:

CDC

https://www.cdc.gov/coronavirus/2019-ncov/about/index.html

EPA - Drinking Water and Wastewater FAQs

https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater#tapwater

Virginia Department of Health

http://www.vdh.virginia.gov/surveillance-and-investigation/novel-coronavirus/

Please call our office at 540-868-1061 if you have any questions or concerns. Thank you for your understanding.